Frequently Asked Questions

The Regrow MD Laser 272  is manufactured with high quality laser diodes. The special BioLight Comfort design provides designed for maximum delivery of laser light to the scalp and follicles through openings in the silicon liner and better results. You also benefit from over 17 years of experience from the pioneers in laser hair growth technology.  

The Regrow MD Laser 272 is an FDA-Cleared OTC (over-the-counter) medical device so a prescription is not needed for use.

Plug one side of the battery pack into the wall, plug the other side into your Regrow MD 272 device, place the device on your head, and hit the Power Button to turn on the laser light. Just wear the device on a clean scalp for 30 minutes, 3 days a week. A full User Manual is a standard part of the total package.

No. The inner liner was designed with BioLight Comfort that allows a direct flow of the red laser light to reach your hair follicles.

Absolutely not. LLLT gives off no heat and is a 100% painless.

Yes, it is.

Charging times can range between 3-5 hours. Look for the blue indicator lights to stop blinking - that’s how you’ll know the battery is fully charged.

Your battery pack will last for three 30-minute sessions before running out of charge. It has been designed for a minimum of 500 re-charges.

If you wish to test the lasers to confirm that they are working, we recommend placing the Laser 272 over an open palm to safely observe the red light from your lasers. The palm of your hand should glow with “speckles” of red light if the lasers are turned ON.

No worries! We built an automatic shutoff into your Laser 272 that will automatically activate after 30 minutes.

No, preferably not. We recommend unplugging the Laser 272 from the battery pack immediately after every use so as not to unnecessarily drain the battery.

The RegrowMD Laser should sit relatively loosely on most heads, so this isn’t cause for concern. The one-size-fits-most design has been developed for treatment while you are relaxing, so it’s better suited for a quiet read than using it during physical activity.

Yes, more than one person in the same household can use the Laser 272. Just be sure to clean the device per the instructions in the user manual first. 

You absolutely can travel with your RegrowMD Laser 272. Just pack it in your luggage or carry on bag.

The high-quality laser diodes chosen for the RegrowMD Laser 272 are rated to last for at least 15,000 hours. As a combined result of the premium-grade lasers and durable materials used, we expect the lifespan of each device to be between 10 and 15 years of regular use.

*Please bear in mind that individual results may vary.

The recommended treatment time is 30 minutes per therapy session, 3 times a week on non-consecutive days (such as Monday, Wednesday, and Friday).

We recommend using the Laser 272, 3 days a week, every other day for best results. Each session should last 30 minutes.

We recommend using the Laser 272, 3 days week, every other day for best results. Each session should last 30 minutes.

We recommend using the Laser 272 every other day (such as Monday, Wednesday and Friday) for best results. Each session should last 30 minutes. To maintain results, you have to use the device indefinitely on a consistent basis to continue to see positive benefits. Once you are satisfied with the results, you may try to cut back on treatments to twice a week for maintenance. However, if shedding occurs, you will have to return to treatment 3 times a week.

We do not recommend that you stop using the device altogether, because if you stop, your hair will return to the state it was in before you started treatment.

No, we recommend using the device every other day such as Monday, Wednesday, and Friday. Using every day will not increase results.

Adding LLLT to your current hair growth regimen should help to notably increase the rate and quality of your hair recovery. If your doctor has prescribed Propecia (finasteride), you should see his/her advice before combining treatment.

In fact, it can occur during the first few weeks of treatment. But don’t worry, this is a sign that the treatment is working – and there’s no need for alarm. If you were to stop using the RegrowMD Laser your hair would return to where it was before you used the device. Therefore, we recommend taking the ‘long view’ and give treatment 12 – 16 weeks to begin to assess results.

We recommend that you use gentle shampoos without sodium lauryl sulfate.

You do not have to change your user habits so it will be up to you if you wish to shampoo every day.

This is up to you as using Conditioner will not affect the results of using the device.

Absolutely. First confirm that the power is turned off at the battery pack, and then disconnect the USB power connection from the Laser 272. NEVER attempt to clean the Laser 272 while connected to power. You can clean the inner surface of the Laser 272 with a fresh, damp cloth or use an alcohol wipe. Be sure not to use copious amounts of water and definitely DO NOT immerse the device in water.

The RegrowMD laser devices have been clinically proven to effectively and safely treat pattern hair loss and promote hair growth in both men and women*. The best time to use the devices is when you first notice hair loss or thinning hair. There have also never been any reports of serious side effects occurring. Users experience an average hair growth of 129 new hairs per square inch with results seen in 12 to 16 weeks. Based on our experience and results gathered from 7 clinical studies, users can experience one or more of the following:

Continued use required to maintain results.

The RegrowMD Laser 272 is FDA Cleared and ideal for both men and women.

One of the primary benefits of regular treatment with the device is that regular treatment as recommend should result in hair that is thicker, fuller, and healthier.

The RegrowMD Laser 272 is indicated to promote hair growth in females with Androgenetic alopecia who have Ludwig (Savin) Classifications I through II, and males who have Norwood Hamilton Classifications of IIa to V as shown in the diagram below and for both with Fitzpatrick Skin Types I to IV.

And remember, the earlier you can begin treatment, the better the outcome. So even if you’re not noticeably exhibiting signs of hair loss yet, your scalp can still benefit from regular treatments, resulting in hair that is fuller, thicker, and healthier.

Many hair transplant surgeons use the Regrow MD Laser 272 devices in conjunction with transplant surgery as they feel that they speed healing time, increase patency of the grafts and improve overall results. We recommend that if you wish to use the devices after your surgery that you consult with your surgeons about whether and how to use them after the transplant procedure.

When you first notice hair loss, that is an ideal time to begin using at RegrowMD Laser. In addition to treating various stages of hair loss, laser hair therapy can help prevent further hair loss. If you are under the age of 18, you should seek the advice of a physician before using.

Yes. By using the RegrowMD Laser 272 as a regular part of your scalp and hair regimen at the earliest sign of hair loss, you will help to reverse hair miniaturization and provide your hair with the energy it needs to keep on growing thick and full and healthy.

The device will not prevent hair loss during chemotherapy. However, while there have been no clinical studies carried out on helping to return hair after chemotherapy, some individuals have on their own chosen to use the devices in this regard and have reported some benefit.

Some medical conditions, along with any medications that they may require, can be the cause of slower-than-average results. This is why it’s so important to consult with a physician (if you have any type of hair loss other than pattern hair loss) and properly diagnose the cause of hair loss as well as identify any underlying conditions (especially conditions such as thyroid disease, anemia, or scalp conditions such as psoriasis).

Our high quality medical laser diodes are able to flow through to your follicles, via our BioLight Comfort design, so having a full head of hair should not in any way interfere with the effectiveness. 

The device works for all hair types and colors.

The Laser 272 technology is Cleared by the FDA and perfectly safe for both men and women . In fact, the convenience and discretion and effectiveness of LLLT make the Regrow Laser 272 a top choice for women suffering from thinning, hair or balding.

Yes, it can! The device can help to regrow thicker healthier hair after pregnancy.

With proper and regular use as directed , the device can help to restore luster to your hair and help improve scalp health.  The Laser 272 helps to revitalize damaged hair.

Please check with your physician before using the RegrowMD Laser 272.

It sure does! The RegrowMD Laser 272 includes a Manufacturer’s Warranty against defects in materials or workmanship for up to 1 year from the date of your purchase. If any part of the Laser 272 is determined to be defective, RegrowMD will repair or replace it for only the cost of shipping, for up to 1 year from the date of purchase.

Your Laser 272 is automatically covered by our 1 Year Manufacturer’s Warranty, starting from the day you purchase the item. You are not required to register the product so long as you are able to furnish a proof of purchase (invoice or order receipt).

There is no need to register the product so long as you are able to furnish a proof of purchase (invoice or order receipt). Your Laser 272 is automatically covered by our 1 Year Manufacturer’s Warranty, starting from the day you purchase the item.

The 1 Year Manufacturer’s Warranty protects against any defects in materials or workmanship for up to 1 year from the date of purchase. At this time, we do not offer any Extended Warranty options.

Please visit our Terms And Conditions page to view the details of our 6 month satisfaction guarantee.

RegrowMD does offer international shipping options.

Yes, all international laser devices ship internationally UPS for $65.00. Once the package arrives, it is the customer’s responsibility to pay the additional customs, duties, taxes and fees (which are collected by the shipping carrier at time of delivery). If the customer refuses delivery, Hairmax International reserves the right to deduct return shipping fees and/or customs and duty charges, as well as a 25% restocking fee from any refund due.

Every RegrowMD order is guaranteed to ship no later than 7 days from the date of your order. More typically, the package will ship within 2-3 days. You will also receive a notification with tracking information once the order has shipped.

Yes, since the Laser 272 is a high-value item, we typically require a signature for all deliveries. Please be prepared to accept and sign for the delivery in person.

We accept all major debit cards and credit cards including American Express, Discover, MasterCard, Visa, and so on.

We accept all major debit cards and credit cards including American Express, Discover, MasterCard, Visa, and so on for all US addresses.

Unfortunately, we do not offer payment plans at this time. This is, however, something we are pursuing as a serious consideration, so stay tuned!

The Regrow MD Laser 272 is cleared by the FDA as a 510(k) Medical Device for OTC (over-the-counter) use. In both men and women.

The FDA evaluates items like the Regrow MD Laser 272 for its overall safety and effectiveness as a medical device. The process for gaining FDA Clearance is quite demanding and extremely time-consuming, but we consider the effort worthwhile since the safety and confidence of our users is of utmost importance.

There have never been any reports of harmful side effects occurring with LLLT devices.

No – the light of the device is completely different from light that can cause cancer.

No, the laser are classified as Class III which means that they will not damage the eye if one does not stare into it.

Absolutely. There are over numerous peer-reviewed papers supporting the safety and effectiveness of LLLT for biostimulation. Furthermore, the RegrowMD Laser 272 and its LLLT technology have been fully cleared by the FDA after undergoing rigorous testing, and extensive data analysis in order to meet a high standard of excellence.

While the premium-grade laser diodes used in the Laser 272 are perfectly safe, we do not recommend staring directly into them. Instead, place the Laser 272 over an open palm to safely observe the red light from your lasers.

The lasers in your Laser Cap “pulse” for several important functional reasons:

Put simply, laser light is very focused compared with LED light, which prefers to “spread out” in all directions. This spreading action means that LED light loses its penetrative power rapidly as it travels. Many inferior so-called “hair growth” devices try to cut corners by utilizing LEDs in place of real lasers. This results in a cost reduction but also fully negates the effectiveness of the device, as LEDs do not contain adequate power to penetrate the base of hair follicles or reverse hair loss in any way. Our premium-grade laser diodes have been specifically calibrated to stimulate hair growth and scrupulously tested to ensure effectiveness. In other words: BEWARE LEDs and false claims; trust RegrowMD instead.To learn more about the differences between our lasers and LEDs for hair growth, visit our TECHNOLOGY section.  

In fact, this is true in some cases. Fortunately for all of our users, however, we took this into consideration early on in the design phase of our Laser 272. Since the effective quality of the Laser 272 hinges on the consistent output of our lasers, we test our diodes both flat-on-the-board prior to assembly and then again once assembly has been completed to ensure that no power has been lost in the process. In fact, our diodes are tested multiple times throughout the process of production and assembly, guaranteeing flawless function and long-lasting dependability for our users.

Having more diodes actually has quite a significant effect on the quality of your treatment. In simplest terms, the more diodes you have, the more scalp coverage you will experience as a result. Devices that use lower numbers of laser diodes do so because it costs less to manufacture, but significant benefits to hair health are lost along the way by simple virtue of the fact that less of the scalp is receiving direct treatment when lower numbers of laser diodes are being used. Additionally, larger numbers of diodes ensure greater consistency across the scalp, meaning that no part of your head is left! The RegrowMD Laser 272 uses 272 laser diodes in its design - the highest number of laser diodes available in a device of this style at this time.

In most cases, OTC (over-the-counter) devices like the Laser 272 will not be covered by medical insurance. We have worked hard to mitigate this inconvenience, however, by bringing our solution to market at an exceptionally aggressive price point. (Compare our Laser 272 to the capillus272pro, which retails at around $3000.)

The Laser 272 has been designed with your ultimate comfort and safety in mind. It weighs in at just around 8 ounces, or half of a pound (without the included baseball cap installed).

It is not. Our electrical components are manufactured in compliance with U.S. standards and designed to operate via the included AC Adapter, which is appropriate for standard U.S. electrical outlets. International use may require additional adapters corresponding with available electrical outlets.

The RegrowMD Laser 272 and its accessories are NOT WATERPROOF. Keep the Laser 272 and its accessories away from water while in use and also when stored. Be sure the device cannot fall or be pulled into a tub or sink. Contact with water may result in an electrical shock, so NEVER reach into or touch the water if the device falls into water.

No. We use cool therapeutic lasers that stimulate the scalp. They are not hot lasers like you might experience with hair removal lasers.