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Frequently Asked Questions

Customers come first. We understand how emotional and frustrating hair loss can be and that you’re looking for solutions that really work. 


Most questions are answered below. If you don't see what you are looking for, please call 1 (800) 9-REGROWWe're here to help! 

Comparing

REGROW MD LASER 272

How is the RegrowMD Laser 272 any different from the other laser caps?

The Regrow MD Laser 272  is manufactured with high quality laser diodes. The special BioLight Comfort design provides designed for maximum delivery of laser light to the scalp and follicles through openings in the silicon liner and better results. You also benefit from over 17 years of experience from the pioneers in laser hair growth technology.  

Do I need a prescription in order to use the Laser 272?

The Regrow MD Laser 272 is an FDA-Cleared OTC (over-the-counter) medical device so a prescription is not needed for use.

Using

REGROW MD LASER 272

How do I use the Laser 272?

Plug one side of the battery pack into the wall, plug the other side into your Regrow MD 272, place the device on your head, hit the Power Button, to turn on the laser light. Just wear the device on a clean scalp for 30 minutes, 3 days a week. A full User Manual as a standard part of the total package.

Do I need to cut my hair in order for the Laser 272 to work?

No. The inner liner was designed with BioLight Comfort that allows a direct flow of the red laser light to reach your hair follicles.

Does Low-Level Laser Therapy hurt?

Absolutely not. LLLT gives off no heat and is a 100% painless.

Is the battery pack rechargeable?

Yes, it is.

How do I charge the Laser 272?

  • Unplug the battery pack from the Laser 272. (The Laser 272 should never be connected to the battery pack while the battery pack is charging.)

  • Connect the battery pack to the wall charger. The blue indicator lights on your battery will blink while it is charging.

  • When the battery pack has reached full charge, all 4 blue indicator lights on your battery pack will be steadily illuminated (not blinking).

How long does the Laser 272 take to charge?

Charging times can range between 3-5 hours. Look for the blue indicator lights to stop blinking - that’s how you’ll know the battery is fully charged.

How long will the battery last on a single charge?

Your battery pack will last between six and eight 30-minute sessions before running out of charge. It has been designed for a minimum of 500 re-charges.

How can I tell if the laser lights are turned on?

If you wish to test the lasers to confirm that they are working, we recommend placing the Laser 272 over an open palm to safely observe the red light from your lasers. The palm of your hand should glow with “speckles” of red light if the lasers are turned ON.

What if I forget to turn the Laser 272 off?

No worries! We built an automatic shutoff into your Laser 272 that will automatically activate after 30 minutes.

Can I leave the Laser 272 attached to the battery pack?

No, preferably not. We recommend unplugging the Laser 272 from the battery pack immediately after every use so as not to unnecessarily drain the battery.

The Laser 272 feels loose on my head. Is it supposed to feel loose?

The Regrow MD Laser should sit relatively loosely on most heads, so this isn’t cause for concern. The one-size-fits-most design has been developed for treatment while you are relaxing, so it’s better suited for a quiet read than using it during physical activity.

Can other people in my household also use my Laser 272?

Yes, more than one person in the same household can use the Laser 272. Just be sure to clean the device per the instructions in the user manual first. following the simple cleaning instruction in the User Manual.

Can I travel with my Laser 272? If so, how should I pack it?

You absolutely can travel with your MD Regrow Laser 272. Just pack it in your luggage or carry on bag.

How long will my Laser 272 last?

The high-quality laser diodes chosen for the RegrowMD Laser 272 are rated to last for at least 15,000 hours. As a combined result of the premium-grade lasers and durable materials used, we expect the lifespan of each device to be between 10 and 15 years of regular use.

Treatment Details

& TIMING

How long before I see actual results?

  • Phase I: This first phase focuses on minimizing hair loss and can take between 4 and 18 weeks of regular treatments.

  • Phase II: During this phase, miniaturization of the hair is reversed, resulting in thicker, fuller hair. This typically begins to occur after 18-26 weeks of regular treatments. 

  • Phase III: It is during this final phase that you should begin to notice renewed hair growth. This process generally begins 26-52 weeks in to regular treatments.

*Please bear in mind that individual results may vary.

What is the recommended treatment time?

The recommended treatment time is 30 minutes for a period of 6 months. Once significant benefits and noticeable results have been achieved, 15-30 minute sessions 2-3 times per week could be used.

How many times per week can I use the Laser 272?

We recommend using the Laser 272, 3 days a week, every other day for best results. Each session should last 30 minutes.

How many times per day can I use the Laser 272?

We recommend using the Laser 272, 3 days week, every other day for best results. Each session should last 30 minutes.

How often should I use my Laser 272?

We recommend using the Laser 272 every other day (such as Monday, Wednesday and Friday) for best results. Each session should last 30 minutes, which is the length that typically works out best. Once significant benefits and noticeable results have been achieved, 15-30 minute sessions 2-3 times per week could be used.

Can I use the Laser 272 every single day?

No, we recommend using the device every other day such as Monday, Wednesday, and Friday. Using every day will not increase results.

How long will I need to continue treatments?

Think of laser hair therapy as similar to brushing your teeth: your best results come from using it as a part of your daily lifestyle. Even after you have achieved significant benefits and noticeable results from your Laser 272 treatments, we recommend an ongoing maintenance schedule of 2-3 sessions per week.

Is it safe to use the Laser 272 while taking hair loss medications, like Propecia (finasteride)or minoxidil

Adding LLLT to your current hair growth regimen should help to notably increase the rate and quality of your hair recovery. If your doctor has prescribes Propecia (finasteride), you should see his/her advise before combining treatment.

Is an increase in shedding normal during treatment?

In fact, it is can occur during the first few weeks of treatment.. But don’t worry, this is a sign that the treatment is working – and there’s no need for alarm. If you were to stop using the Regrow MD Laser your hair would return to where it was before you used the device. Therefore, we recommend taking the ‘long view’ and give treatment 12 – 16 weeks to begin to assess results.

Should I be using any special types of shampoo to complement the Laser 272 treatments?

We recommend that you use gentle shampoos without sodium lauryl sulfate. HairMax for Density products are designed to be an ideal compliment to treatment with the Regrow MD Laser 272.

Should I shampoo every day?

You do not have to change your user habits so it will be up to you if you wish to shampoo every day.

Can I use conditioner while undergoing Laser 272 treatments? If so, should I?

This is up to you as using Conditioner will not effect the results of using the device.

Cleaning

THE LASER 272

Can I clean my Laser 272?

Absolutely. First confirm that the power is turned off at the battery pack, and then disconnect the USB power connection from the Laser 272. NEVER attempt to clean the Laser 272 while connected to power. You can clean the inner surface of the Laser 272 with a fresh, damp cloth or use an alcohol wipe. Be sure not to use copious amounts of water and definitely DO NOT immerse the device in water.

Eligibility

DETERMINATION

Can the Laser 272 actually help me?

The HairMax laser devices have been clinically proven to effectively and safely treat pattern hair loss and promote hair growth in both men and women*. The best time to use the devices is when you first notice hair loss or thinning hair. There have also never been any reports of serious side effects occurring. Users experience an average hair growth of 129new hairs per square inch with results seen in 12 to 16 weeks..Based on our experience and results gathered from 7 clinical studies, users can experience one or more of the following:

  • Minimized and/or slowed loss of hair; reversal of thinning process, increased density and fullness, new hair growth stimulation

Continued use required to maintain results.

Is the Laser 272 suitable for both men and women? 

The Regrow MD Laser 272 is FDA Cleared and ideal for both men and women.

Can the Laser 272 help to thicken my hair, too? 

One of the primary benefits of regular treatment with the device is that regular treatment as recommend should result in hair that is thicker, fuller, and healthier.

How do I know if the Laser 272 is right for me?

The Regrow MD Laser 272 is indicated to promote hair growth in females with Androgenetic alopecia who have Ludwig (Savin) Classifications I through II, and males who have Norwood Hamilton Classifications of IIa to V as shown in the diagram below and for both with Fitzpatrick Skin Types I to IV.

And remember, the earlier you can begin treatment, the better the outcome. So even if you’re not noticeably exhibiting signs of hair loss yet, your scalp can still benefit from regular treatments, resulting in hair that is fuller, thicker, and healthier.

Can I use the Laser 272 if I’ve had a hair transplant? 

Many hair transplant surgeons use the HairMax laser devices in conjunction with transplant surgery as they feel that they speed healing time, increase patency of the grafts and improve overall results. We recommend that if you wish to use the devices after your surgery that you consult with your surgeons about whether and how to use them after the transplant procedure.

Is it ever too early to begin using the Laser 272?

When you first notice hair loss, that is an ideal time to begin using at RegrowMD Laser. In addition to treating various stages of hair loss, laser hair therapy can help prevent further hair loss. If you are under the age of 18, you should seek the advise of a physician before using.

I’m in my early 20s and my mother and/or father is bald. Can I prevent hair loss?

Yes. By using the Regrow MD Laser 272 as a regular part of your scalp and hair regimen at the earliest sign of hair loss, you will help to reverse hair miniaturization and provide your hair with the energy it needs to keep on growing thick and full and healthy.

I am currently being treated for cancer. Can I use the Laser 272?

The device will not prevent hair loss during chemotherapy. However, while there have been no clinical studies carried out on helping to return hair after chemotherapy, some individuals have on their own chosen to use the devices in this regard and have reported some benefit.

Are there any medical conditions that could interfere with the effectiveness of this treatment (LLLT)?

Some medical conditions, along with any medications that they may require, can be the cause of slower-than-average results. This is why it’s so important to consult with a physician (if you have any type of hair loss other than pattern hair loss) and properly diagnose the cause of hair loss as well as identify any underlying conditions (especially conditions such as thyroid disease, anemia, or scalp conditions such as psoriasis).

Will the lasers even reach my scalp if I have a full head of hair?

Our high quality medical laser diodes are able to flow through to your follicles, via our BioLight Comfort design, so having a full head of hair should not in any way interfere with the effectiveness. 

Does the Laser 272 work for light hair colors like blonde or gray?

The device works for all hair types and colors.

Women

RELATED QUESTIONS

Is the Laser 272 safe for women?

The Laser 272 technology is Cleared by the FDA and perfectly safe for both men and women . In fact, the convenience and discretion and effectiveness of LLLT make the Regrow Laser 272 a top choice for women suffering from thinning, hair or balding.

My hair began to thin and even fall out after my pregnancy. Can your product help?

Yes, it can! The device can help to regrow thicker healthier hair after pregnancy.

I am a mature woman and my hair has become damaged and thin. Can your product help?

With proper and regular use as directed , the device can help to restore luster to your hair and help improve scalp health.  The Laser 272 helps to revitalize damaged hair.

I am currently pregnant. Can I use your product while pregnant?

Please check with your physician before using the RegrowMD Laser 272.

Policies

& WARRANTIES

Does the Laser 272 include a warranty? If so, how long does it last?

It sure does! The RegrowMD Laser 272 includes a Manufacturer’s Warranty against defects in materials or workmanship for up to 1 year from the date of your purchase. If any part of the Laser 272 is determined to be defective, RegrowMD will repair or replace it for only the cost of shipping, for up to 1 year from the date of purchase.

How do I qualify for the Manufacturer’s Warranty? Do I have to do anything?

Your Laser 272 is automatically covered by our 1-Year Manufacturer’s Warranty, starting from the day you purchase the item. You are not required to register the product so long as you are able to furnish a proof of purchase (invoice or order receipt).

How do I register my new Laser 272?

There is no need to register the product so long as you are able to furnish a proof of purchase (invoice or order receipt). Your Laser 272 is automatically covered by our 1-Year Manufacturer’s Warranty, starting from the day you purchase the item.

What is the difference between the Manufacturer’s Warranty and the Extended Warranty?

he 1-Year Manufacturer’s Warranty protects against any defects in materials or workmanship for up to 1 year from the date of purchase. At this time, we do not offer any Extended Warranty options.

What is your Return/Refund Policy? 

Please visit our Terms And Conditions page to view the details of our 5 month satisfaction guarantee.

Shipping

& PAYMENT OPTIONS

Do you ship internationally?

RegrowMD does offer international shipping options.

How does international shipping work? What does the shipping charge include?

Yes, all international laser devices ship internationally UPS for $65.00. Once the package arrives, it is the customer’s responsibility to pay the additional customs, duties, taxes and fees (which are collected by the shipping carrier at time of delivery). If the customer refuses delivery, Lexington International reserves the right to deduct return shipping fees and/or customs and duty charges, as well as a 20% restocking fee from any refund due.

How long will it take before my Laser 272 ships?

Every RegrowMD order is guaranteed to ship from our Arizona-based warehouse no later than 7 days from the date of your order. More typically, the package will ship within 2-3 days. You will also receive a notification with tracking information once the order has shipped.

Any additional shipping information?

Yes, since the Laser 272 is a high-value item, we typically require a signature for all deliveries. Please be prepared to accept and sign for the delivery in person.

What payment methods do you accept for international purchases? 

Unfortunately, we are unable to accept international orders at this time. Sorry!  

What payment methods do you accept for domestic purchases?

We accept all major debit cards and credit cards including American Express, Discover, MasterCard, Visa, and so on for all US addresses.

Is financing available for the Laser 272?

Unfortunately, we do not offer payment plans at this time. This is, however, something we are pursuing as a serious consideration, so stay tuned!

Certified Safety

& SIDE EFFECTS

Is the Laser 272 FDA Cleared?

The Regrow MD Laser 272 is cleared by the FDA as a 510(k) Medical Device for OTC (over-the-counter) use. In both men and women.

What is FDA Clearance? Why is it important?

The FDA evaluates items like the Regrow M Laser 272 for its overall safety and effectiveness as a medical device. The process for gaining FDA Clearance is quite demanding and extremely time-consuming, but we consider the effort worthwhile since the safety and confidence of our users is of utmost importance.

Are there any known or potential side effects from using the Laser 272?

There have never been any reports of harmful side effects occurring with LLLT devices.

Could the Laser 272 cause cancer?

No – the light of the device is completely different from light that can cause cancer.

Are the lasers dangerous?

No, the laser are classified as Class II which means that they will not damage the eye if one does not stare into it.

Are there clinical results to support your claims regarding LLLT?

Absolutely. There are over numerous peer-reviewed papers supporting the safety and effectiveness of LLLT for biostimulation. Furthermore, the RegrowMD Laser 272 and its LLLT technology have been fully cleared by the FDA after undergoing rigorous testing, and extensive data analysis in order to meet a high standard of excellence.

Can the lasers hurt my eyes?

While the premium-grade laser diodes used in the Laser 272 are perfectly safe, we do not recommend staring directly into them. Instead, place the Laser 272 over an open palm to safely observe the red light from your lasers.

Technical

QUESTIONS

Why do the red lights blink on and off during use? 

The lasers in your Laser Cap “pulse” for several important functional reasons:

  • Firstly, our lasers pulse in order to maintain a consistent output of 4-6 mw of red light energy all the way across the total circumference of the scalp without overtaxing the battery. Certain other popular laser caps miss this critical element, resulting in a reduction in battery life as well as a reduction in laser output (measured at just 2-4 mw compared to our 4-6 mw).

  • Secondly, choosing to “pulse” our lasers ensures safety, since constant-on output from 272 lasers simultaneously would cause the cap to give off heat.

  • Finally, the pulsing or blinking action of our red light lasers significantly increases the lifespan of the lasers themselves along with every other element of the electrical board that runs them.

So, in the end, what you get is a 100% safe and consistent output of red light energy from a Laser 272 + Battery Combo that you can count on to support your hair restoration goals long term.

What differentiates lasers from LEDs for hair growth? 

Put simply, laser light is very focused compared with LED light, which prefers to “spread out” in all directions. This spreading action means that LED light loses its penetrative power rapidly as it travels. Many inferior so-called “hair growth” devices try to cut corners by utilizing LEDs in place of real lasers. This results in a cost reduction but also fully negates the effectiveness of the device, as LEDs do not contain adequate power to penetrate the base of hair follicles or reverse hair loss in any way. Our premium-grade laser diodes have been specifically calibrated to stimulate hair growth and scrupulously tested to ensure effectiveness. In other words: BEWARE LEDs and false claims; trust RegrowMD instead.To learn more about the differences between our lasers and LEDs for hair growth, visit our TECHNOLOGY section.  

I read somewhere that plastic can block the effects of lasers. Is this true?

In fact, this is true in some cases. Fortunately for all of our users, however, we took this into consideration early on in the design phase of our Laser 272. Since the effective quality of the Laser 272 hinges on the consistent output of our lasers, we test our diodes both flat-on-the-board prior to assembly and then again once assembly has been completed to ensure that no power has been lost in the process. In fact, our diodes are tested multiple times throughout the process of production and assembly, guaranteeing flawless function and long-lasting dependability for our users.

Why are more diodes better? Does it really make any difference?

Having more diodes actually has quite a significant effect on the quality of your treatment. In simplest terms, the more diodes you have, the more scalp coverage you will experience as a result. Devices that use lower numbers of laser diodes do so because it costs less to manufacture, but significant benefits to hair health are lost along the way by simple virtue of the fact that less of the scalp is receiving direct treatment when lower numbers of laser diodes are being used. Additionally, larger numbers of diodes ensure greater consistency across the scalp, meaning that no part of your head is left! The RegrowMD Laser 272 uses 272 laser diodes in its design - the highest number of laser diodes available in a device of this style at this time.

Is the Laser 272 covered by my insurance?

In most cases, OTC (over-the-counter) devices like the Laser 272 will not be covered by medical insurance. We have worked hard to mitigate this inconvenience, however, by bringing our solution to market at an exceptionally aggressive price point. (Compare our Laser 272 to the capillus272pro, which retails at around $3000.)

How much does the Laser 272 weigh?

The Laser 272 has been designed with your ultimate comfort and safety in mind. It weighs in at just around 8 ounces, or half of a pound (without the included baseball cap installed).

Is your electrical adapter compatible with all international electrical outlets?

It is not. Our electrical components are manufactured in compliance with U.S. standards and designed to operate via the included AC Adapter, which is appropriate for standard U.S. electrical outlets. International use may require additional adapters corresponding with available electrical outlets.

Is the Laser 272 waterproof?

The RegrowMD Laser 272 and its accessories are NOT WATERPROOF. Keep the Laser 272 and its accessories away from water while in use and also when stored. Be sure the device cannot fall or be pulled into a tub or sink. Contact with water may result in an electrical shock, so NEVER reach into or touch the water if the device falls into water.

Are the lasers hot?

Never. Our lasers are cool-to-the-touch and safe to handle. They should never burn your hands, your hair, or your scalp.

© 2018 RegrowMD by HairMax. Lexington International, LLC.


*The HairMax Laser 272 is indicated to promote hair growth in males with androgentic alopecia who have Norwood-Hamilton Classifications of Ila - V, or females with androgenetic alopecia who have Ludwig-Savin Classifications I - II or Frontal and for both with Fitzpatrick Skin Phototypes I- IV.
 † 20% Restocking fee applies. ‡ Success rate is based on clinical studies.